Returns

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging and any protective film intact. 

Custom orders are none refundable, any order made to your specification unfortunately cannot be returned for a refund.

Should you change your mind, or no longer require the item you have purchased within the first 28 days of receiving the goods; You can return your item to us for a refund or exchange. You must notify RJH Autostyle within 14 days of purchase that you wish to return it. Once we have been notified, you have a further 14 days - or up to 28 days from date of purchase for the goods to be back in our possession!

Request for a return after 14 days, or goods received back after 28 days will not be accepted - As per Section 22 Sub Section 3 of the consumer rights act 2015

Returns where this is as a result of an item arriving damaged or faulty - RJH Autostyle must be notified within 14 days of delivery. If you believe the item is used, damaged or faulty and do not notify us within 14 days, a claim may be invalid.

Please Note: Returns may be subject to a fee of 20% for diminished value of the product due to excess handling- This will be deducted from your refund upon receipt of the returned items. RJH Autostyle will not cover the shipping cost of the returned item.

Simply contact our support team via the facebook page our via our support email to arrange a return and we can get proceedings underway, However be advised that the return is at the cost to the customer!

RJH Autostyle can in no way reimburse you for return postage.

If you are shipping an item over £50.00, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received, we will inspect it asap, we will then send you an email within 24-48 business hours to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund unless we have already agreed to the return.

If you are approved, then your refund will be processed within 24-48hrs, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Fitting Costs:

Unfortunately RJH Autostyle can not be held liable or expected to refund any fitting or installation costs of parts which have developed a fault. Under the laws of distance selling our warranty expectations lie solely with the product at hand, and if a fault is evidenced and accepted under the warranty policy this item may be refunded / replaced, but any subsequent labour costs are not covered under the warranty policy

Please send returns to

Rjhautostyle Unit 102

Bradley Fold Trading Estate

Radcliffe Moor Rd, Bradley Fold

Radcliffe, Manchester 

BL26RT

Cancellations

Charges incurred from Cancelling an order:

(C1.6) As per the CMA Guidelines issued by the UK Government (https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services) Consumer Law states that as a business, Certain losses ascertained as a result of an order cancelled by a customer due to their own change of mind or circumstances can be retained by the business in the form of a "Cancellation Fee" - This is to recover losses incurred in the form of fee's or administration!

The calculation of the fee is as follows:

%XX Incurred from Payment Provide (Credit card / Paypal) + %YY Incurred from Payment Gateway (Our Provider) 

PayPal Example: If your order totalled £500 and you paid by PayPal, The fee from Paypal is £9.80 (1.9% + £0.30) 

Card Example: If your order totalled £500 and you paid by Card, The fee from Card Provider is £9.70 (1.9% + £0.20) 

Why is this charged? 

As of 5th March 2020, PayPal no longer refunded fee's to the seller in the event of a refund. As a result, when RJH refund your cancelled order, the Fee's charged from both PayPal and the Payment Gateway are lost by RJH

This has always been the case with debit & credit card providers.

References for this policy:

Consumer rights act 2015 > https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

CMA Cancelling of goods and services > https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services

Distance Selling Guidelines > https://www.gov.uk/accepting-returns-and-giving-refunds

Which - Cancelling of an online order > https://www.which.co.uk/consumer-rights/advice/how-do-i-cancel-an-online-order-ah8tt8e97qxi